1. Return Period We offer a 7-day return and exchange policy, which means you have 7 days after receiving your item to request a return or exchange.
2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. Return Process To start a return, you can contact us at support@ishifo.com. If your return is accepted, we will arrange a pickup or provide instructions on how and where to send your package.
4. Damaged or Wrong Products Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. Refund Process We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5-7 working days. For COD orders, the refund will be processed via bank transfer.
6. Exchange Policy The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or contact our support for a direct size exchange.
