Refund policy

At Ishifo, every order is checked before it leaves our store. If something is not right with your order, we will fix it. Please read this policy before placing an order.

Cancellation Policy

  • You can cancel your order only before it is shipped. To cancel, send us your order number on WhatsApp or email.
  • Once the order has been shipped, it cannot be cancelled.
  • For prepaid orders, the full amount is refunded to your original payment method within 5–7 working days of cancellation.
  • For Cash on Delivery orders, nothing is paid before delivery, so there is no amount to refund on cancellation.
  • Ishifo may cancel an order if the product is out of stock, the pin code is not serviceable, there is a pricing error, or the order looks suspicious. In such cases, any amount paid is refunded in full.

Return Policy (7 Days)

We accept returns within 7 days of delivery, only in these cases:

  • The product is damaged or defective.
  • You received the wrong product (different design, colour or size from what you ordered).
  • An item is missing from your order.

To be eligible, the product must be:

  • Unused, unwashed and not altered or stitched.
  • With all original tags attached and not broken.
  • In its original packaging.

Unboxing video is compulsory

To raise a return request, you must share a clear unboxing video that shows the parcel being opened for the first time, with the shipping label visible, and clearly shows the damage, defect, wrong item or missing item. Without this video, return requests cannot be accepted.

Size Exchange (₹199)

  • If you received the same size you ordered but want a different size, you can request a size exchange within 7 days of delivery.
  • A flat ₹199 exchange charge applies (covers pickup and re-shipping).
  • The product must be unused, unwashed, with original tags attached and in original packaging.
  • Exchange depends on stock availability of the size you want.
  • If you received a different size than you ordered, that is a wrong product — the exchange is free (see Return Policy above).

How to Raise a Request

  1. WhatsApp or email us within 7 days of delivery with your order number, the unboxing video and photos of the product.
  2. We will reply within 48 hours and confirm if your request is approved.
  3. We will arrange a free pickup from your address. If pickup is not available at your pin code, you can send the product to our store address by courier, and we will refund the courier charges after you share the courier receipt.
  4. Once the product reaches us, we do a quality check.

Refund or Replacement

  • For a damaged, defective, wrong or missing item, you can choose a replacement (subject to stock) or a refund.
  • Refunds are processed within 5–7 working days after the quality check is approved.
  • Prepaid orders: refunded to the original payment method.
  • Cash on Delivery orders: the amount paid on delivery is refunded by UPI or bank transfer, after you send us your UPI ID or bank details on WhatsApp or email.

Returns Are Not Accepted If

  • The request is made after 7 days of delivery.
  • There is no unboxing video.
  • The product is used, washed, altered or stitched, or the tags are removed or broken.
  • The reason is a change of mind or not liking the product. (For size, please use the size exchange option.)
  • There is a slight difference in colour or shade due to lighting or your phone/computer screen.

Contact Us

WhatsApp / Call: +91 99103 18812
Email: ishifo3@gmail.com
Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Return address: Ishifo, Indira Nagar Colony, Hathras, Uttar Pradesh – 204101